As Toronto’s housing landscape faces mounting pressure, the Toronto Community Housing Corp. (TCHC) is grappling with a critical service gap. New data from the Community Safety Unit’s (CSU) 2025 year-end report reveals a system under strain, with emergency response times consistently missing internal targets. Despite a record-breaking volume of 145,000 projected calls for 2026, the CSU is struggling to manage demand with just 20 officers per shift.
Priority 1 emergency response times averaged eight minutes—missing the five-minute goal—while lower-priority calls faced a staggering 179-minute average wait, nearly double the 90-minute target. With staffing constraints and the closure of local support sites exacerbating the issue, tenants are increasingly vocal about feeling left to navigate safety concerns alone. For a deeper look into how these operational hurdles are impacting thousands of residents, read the full report at the Toronto Star: https://www.thestar.com/news/gta/why-torontos-largest-landlord-is-still-struggling-to-respond-to-tenant-safety-calls/article_add4f237-267a-44b4-829c-0e4576ef2bc1.html
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